Getting the paperwork right the first time
Documentation and coordination that help shipments meet import and export requirements.
Illustrative imageMost customs delays start with a document problem: a description that doesn't match the invoice, a missing certificate, or a tariff classification that needs correcting. Careful preparation is the most reliable way to avoid them.
We work with importers and exporters on the documents a shipment needs, typically including commercial invoices, packing lists, certificates of origin, permits and customs declarations, and we coordinate with the relevant authorities during clearance.
Requirements differ by product and country, and they change. So we check what applies to your particular cargo. Duties and taxes are set by the authorities, and remain payable by the importer or exporter of record.
How customs clearance works with us
- Step 1
Review the cargo
We look at the product, its origin and its destination.
- Step 2
Collect documents
We tell you what's needed and check it for consistency.
- Step 3
Lodge and coordinate
Declarations are submitted and queries or inspections are handled.
- Step 4
Release
Once cleared, cargo moves on to its next stage or to delivery.
When it's a good fit
- First-time importers or exporters learning the requirements
- Regulated goods that need permits or certificates
- Businesses with regular consignments
- Shipments combining several freight modes
Have customs clearance requirements to discuss?
Tell us what you're moving, and we'll talk through the options.